Polityka prywatności

Jak Vyexa przetwarza Twoje dane

Ostatnia aktualizacja: April 20, 2026. W sprawie danych lub pytań: support@vyexa.net

Kim jesteśmy

Vyexa to platforma do generowania klipów wideo oparta na AI, dostępna na vyexa.net i przez bota Telegram. Ta Polityka prywatności wyjaśnia, jak zbieramy, wykorzystujemy, przechowujemy i chronimy dane osobowe podczas korzystania z usługi.

Administrator danych: Vyexa (operator tej usługi).
Kontakt w sprawach prywatności: support@vyexa.net
Ta polityka dotyczy strony internetowej, aplikacji webowej, bota Telegram i wszystkich powiązanych usług.
Rejestrując konto lub korzystając z usługi, potwierdzasz, że zapoznałeś się z tą polityką.

Information we collect

We collect only the data that is necessary to operate the service, handle billing, ensure security, and improve the product.

Account information: email address, name (if provided), registration date, and account preferences.
Content you upload: video files, their metadata, and the generated clips and subtitles derived from them.
Payment and billing information: transaction IDs, order history, plan history, and credit balance. Payment processing is handled by third-party providers such as PayPal and cryptocurrency payment providers or blockchain networks. We do not store full card details or private wallet credentials.
Usage data: pages visited, features used, timestamps, error events, and in-app activity to help us understand how the service is used.
Technical data: IP address, browser type and version, device type, operating system, and session identifiers needed for security and stability.
Communications: messages you send to support, including their content and timestamps.
Telegram: if you use the Telegram bot, we collect your Telegram user ID and messages sent to the bot. We do not store the content of video files processed via Telegram beyond the retention periods described below.

How we use your data

We use collected data for the purposes below. We do not use your data for purposes incompatible with those listed here without obtaining additional consent.

To provide the service: uploading, processing, generating, and returning video clips to you.
To manage your account: authentication, session management, credit balance tracking, and plan activation.
To process payments: completing transactions, issuing receipts, and handling billing disputes.
To provide customer support: responding to your questions, resolving issues, and processing refund requests.
To maintain security: detecting fraud, abuse, unauthorized access, and violations of our Terms of Service.
To improve the service: analyzing aggregate usage patterns to fix bugs, improve performance, and develop new features. We do not use the specific content of your uploaded videos for model training without explicit opt-in consent.
Wykorzystanie do ulepszania usługi: możemy wewnętrznie wykorzystywać informacje przekazane przez klientów oraz dane o korzystaniu z usługi, aby poprawiać jakość, niezawodność i rozwijać nowe funkcje Vyexa. Nie sprzedajemy tych danych ani nie przekazujemy ich niepowiązanym podmiotom trzecim.
To send transactional communications: account confirmations, processing status updates, and billing notifications. Marketing emails are only sent with your consent.

Legal basis for processing (GDPR)

For users located in the European Economic Area (EEA), the United Kingdom, or other jurisdictions with similar data protection laws, we process your personal data on the following legal bases.

Performance of a contract: processing your uploads, managing your account, and handling billing are necessary to deliver the service you have requested.
Legitimate interests: fraud detection, security monitoring, and aggregate service improvement analytics. We balance these interests against your rights and freedoms.
Legal obligation: retaining financial transaction records as required by applicable tax and accounting laws.
Consent: sending non-transactional communications and placing non-essential cookies. You may withdraw consent at any time.

Data retention

We retain personal data only for as long as necessary for the stated purpose or as required by law.

Account data: retained while your account is active and for 30 days after account deletion, to allow recovery in case of accidental deletion.
Uploaded source videos: typically deleted from our servers within 14 days after processing is complete, unless you have an active project requiring the source. We do not archive source videos long-term.
Generated clips and subtitles: available in your account until you delete them or close your account.
Payment records and transaction logs: retained for up to 7 years as required by applicable financial and tax regulations.
Support communications: retained for up to 2 years to allow context for follow-up requests.
Technical logs (IP, access logs): retained for up to 90 days for security and debugging purposes.
After the applicable retention period, data is deleted or anonymized so that it can no longer be linked to you.

Third-party services and data sharing

We do not sell your personal data. We share data with third parties only to the extent necessary to operate the service.

Cloud infrastructure providers: server hosting, object storage, and content delivery. These providers process data on our behalf under data processing agreements.
AI and transcription API providers: transcription and language model APIs may receive audio or text excerpts from your videos for the purpose of generating subtitles and titles. We select providers with appropriate privacy controls.
Payment processors: PayPal and cryptocurrency payment providers or blockchain networks receive the minimum information necessary to complete a transaction, such as email, amount, order ID, or wallet destination details required for settlement. We do not store full card data or private wallet keys.
Analytics tools: we may use analytics services with your consent. Consent is managed via the cookie banner.
Legal and regulatory: we may disclose data to comply with a valid legal request, court order, or to protect the rights and safety of users and the public.
We do not share your personal data with advertisers or data brokers.

International data transfers

The service infrastructure and third-party providers may be located in countries outside your country of residence, including outside the EEA.

Where we transfer personal data outside the EEA, we ensure that appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission, or transfers to countries recognized as providing adequate protection.
By using the service, you acknowledge that your data may be processed in jurisdictions with different data protection standards than your own.
For questions about international transfers and the safeguards in place, contact us at support@vyexa.net.

Your rights

Depending on your location, you may have the following rights regarding your personal data. To exercise any of these rights, contact us at support@vyexa.net from the email address associated with your account.

Right of access: request a copy of the personal data we hold about you.
Right to rectification: request correction of inaccurate or incomplete data.
Right to erasure ("right to be forgotten"): request deletion of your personal data, subject to legal retention obligations.
Account deletion on request: if you ask us by email from the address associated with your account, we can delete your account, remaining credits, profile information, and user-facing account history within 3 business days, except for records we must retain under applicable law.
Right to restriction: request that we limit how we process your data in certain circumstances.
Right to data portability: receive your data in a structured, machine-readable format where technically feasible.
Right to object: object to processing based on legitimate interests, including profiling.
Right to withdraw consent: where processing is based on consent, you may withdraw it at any time without affecting prior processing.
Right to lodge a complaint: if you believe we have violated your data protection rights, you may lodge a complaint with your local data protection authority (for EEA users, the relevant supervisory authority in your member state).
We will respond to verified requests within 30 days. Complex requests may take up to 60 days with prior notice.

Security measures

We implement technical and organizational measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction.

Data in transit is encrypted using TLS. Sensitive data at rest is stored in encrypted form.
Access to production systems and user data is restricted to authorized personnel on a need-to-know basis.
We use rate limiting, abuse detection, and security monitoring to protect against unauthorized access.
No method of transmission or storage is 100% secure. We cannot guarantee absolute security.
In the event of a data breach that poses a risk to your rights and freedoms, we will notify affected users and relevant authorities as required by applicable law.

Children's privacy

Vyexa is not directed at children under the age of 13.

We do not knowingly collect personal data from children under 13.
If we become aware that a child under 13 has provided us with personal data, we will delete that information promptly.
If you are a parent or guardian and believe your child has provided us with personal data, please contact us at support@vyexa.net.

Zmiany tej polityki

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law.

Zaktualizowana polityka zostanie opublikowana na tej stronie z nową datą.
For material changes that significantly affect how we use your data, we will notify you via email or a prominent notice on the site.
Continued use of the service after the effective date of changes constitutes your acknowledgment of the updated policy.